Free delivery for orders over 300€

In case the newly purchased jewel is not the correct size, we will send the courier to collect it and send it back once settled. The customer does not incur any additional costs for the first measurement.

If you wish to exchange the purchased jewel with a different one, you will first need to return the jewel exercising the right of withdrawal (see item SHIPPING AND RETURNS) and proceed with a new order.

The return of purchased items is provided that the returned product is in the same condition in which it was delivered: the jewel must not have been used or worn, must be intact and must be returned in the original packaging.

Within 14 (fourteen) working days from the regular return, upon verification of the conditions of the product, we will refund the price.

The customer remains responsible for the shipping and return costs for different and less economical delivery methods than those agreed, taxes or any customization costs (engravings or changes to the standard model on the shop and requested by you).

The return is excluded for products made on particular design of jewelry requested and agreed by e-mail with the customer.

We reserve the right not to refund unauthorized returns or returns that do not comply with the conditions, such as worn or damaged products.

In case of defective goods or errors in shipments, please contact us promptly (within 24 hours) attaching photograph of the jewel received.

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